ss44 Privacy Policy

Information You Provide Directly

When you register for an ss44 account, complete identity verification (KYC), make a deposit or withdrawal, contact customer support, or engage with promotions, you may provide us with the following categories of personal information:

• Identity information: full name, date of birth, gender, and nationality as provided at registration or during KYC.
• Contact information: email address, phone number, and residential address.
• Financial information: payment method details (bKash wallet number, Nagad number, Rocket number, bank account details) used for deposits and withdrawals.
• Identity documents: copies of government-issued ID (National ID card, passport, or driving licence) provided during KYC verification.
• Communications: messages, emails, and chat transcripts exchanged with ss44 customer support.

Information Collected Automatically

When you access or use the ss44 platform, certain technical and behavioural data is collected automatically through the operation of the platform and standard web technologies. This includes:

• Device and technical data: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage data: pages visited, games played, bet history, session duration, and navigation paths within the platform.
• Transaction data: deposit amounts, withdrawal requests, bonus usage, and wallet balance history.
• Cookie and tracking data: information collected via cookies, local storage, and similar tracking technologies as described in Section 5 of this Policy.

Information from Third Parties

In some circumstances ss44 may receive information about you from third parties. For example, our payment processing partners may provide transaction confirmation data, and identity verification service providers may return the results of document authentication checks carried out on our behalf as part of the KYC process. ss44 uses this information only for the purposes for which it was shared.

• Account creation and management: to register your account, verify your identity, and maintain the ongoing operation of your ss44 account.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and to maintain accurate transaction records.
• Customer support: to respond to your enquiries, resolve complaints, and provide assistance with account, payment, and game-related issues.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) regulations, responsible gaming requirements, and fraud prevention procedures, including KYC verification.
• Platform improvement: to analyse usage patterns, diagnose technical issues, and improve the functionality, performance, and user experience of the ss44 platform.
• Responsible gaming: to monitor gaming behaviour, identify signs of problem gambling, and implement the responsible gaming tools described in our Responsible Gaming Policy.
• Marketing communications: to send you information about promotions, bonuses, and new features on ss44 where you have consented to receive such communications. You may opt out of marketing communications at any time by contacting [email protected].

• Contractual necessity: processing required to fulfil our contract with you, including operating your account, processing payments, and providing gaming services.
• Legal obligation: processing necessary to comply with AML regulations, KYC requirements, responsible gaming obligations, and other applicable legal requirements.
• Legitimate interests: processing for the purposes of fraud prevention, platform security, and improving our services, where these interests are not overridden by your fundamental rights.
• Consent: processing for direct marketing communications, where you have given us your explicit consent. You may withdraw consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the ss44 platform. These include payment processors (such as the operators of bKash, Nagad, and Rocket integrations), identity verification providers, gaming software providers (such as Pragmatic Play, Evolution Gaming, and Spribe), hosting and infrastructure providers, and customer support platform vendors. Each service provider is bound by data processing agreements that require them to maintain appropriate security measures and to use your data only for the specific purpose for which it was shared.

Legal and Regulatory Disclosure

ss44 may disclose personal data to competent authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law, a court order, or a legitimate legal request. In such cases ss44 will disclose only the minimum personal data necessary to comply with the specific legal requirement, and where legally permitted will notify the affected player of the disclosure.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ss44's business, personal data held by ss44 may be transferred to the relevant successor entity as part of that transaction. In such circumstances, ss44 will take reasonable steps to ensure that the successor entity honours the commitments set out in this Policy in respect of your personal data, and will notify registered players of any material change to the identity of the data controller.

• Essential cookies: required for the basic functioning of the platform, including session management, login state persistence, and security features. These cannot be disabled without significantly impairing your ability to use ss44.
• Functional cookies: used to remember your preferences such as language settings, display preferences, and other personalisation choices between sessions.
• Analytics cookies: used to collect aggregate, anonymised information about how visitors use the ss44 platform, helping us identify areas for improvement and optimise platform performance.
• Security cookies: used to detect and prevent fraudulent activity, including bot detection, session integrity verification, and anomaly detection on login and payment flows.

• SSL/TLS encryption for all data transmitted between your browser and the ss44 platform, ensuring that payment details, login credentials, and personal information cannot be intercepted in transit.
• Encryption at rest for sensitive personal data and financial records stored on ss44's servers, using industry-standard encryption algorithms.
• Access controls that restrict access to personal data to only those ss44 employees, contractors, and service providers who have a legitimate operational need for it, with role-based permissions and audit logging.
• Regular security reviews and vulnerability assessments of the platform infrastructure to identify and remediate security weaknesses before they can be exploited.

• Account data is retained for the duration of your account and for a period of at least 5 years following permanent account closure, to satisfy our AML and KYC record-keeping obligations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping requirements.
• Customer support communications are retained for 2 years from the date of the last interaction, unless a longer period is required in connection with an unresolved complaint or legal proceeding.

• Right of access: you may request a copy of the personal data ss44 holds about you, together with information about how it is being processed.
• Right to rectification: if any personal data ss44 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances you may request that we restrict how we process your personal data while a query or complaint is being resolved.
• Right to object: you may object to the processing of your personal data where ss44 is relying on legitimate interests as the legal basis, including objecting to the use of your data for direct marketing.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

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